By C.S. NATHAN
RATEPAYERS can now lodge complaints or check the status of their applications for the various types of licences with the Nilai Municipal Council (MPN) without having to be physically present following the implementation of the e-PBT (e-local authority) system at the council.
They would also be able to provide feedback and seek clarification on matters related to the local authority by just going online at www.mpn.gov.my
Council president Datuk Abd Halim Abd Latif said the system or e-PBT was introduced so that public complaints could be immediately addressed and to make it more convenient for the people to deal with the council.
Good work: Mohamad (left) presenting the best employee award to MPN's Mohamad Yunus Mohamed Yusof.
“The feedback from the public complaints online facility would help us serve the community better and it’s more convenient for ratepayers to contact us from the comfort of their own homes or workplace anytime they wish,” he said.
Those who want to find out if they have compounds for traffic violations (metered parking) could also do so through the website.
Abd Halim said this at the launching of the e-PBT system by Negri Sembilan Mentri Besar Datuk Seri Mohamad Hasan.
The system has been operational since March.
Abd Halim said all complaints would be recorded and directed to the respective departments while the complainant would be able to check if action had been taken within the stated time.
Members of the public would also be able to check and update their statements for assessment, rent (for stalls) and licences in the area under MPN jurisdiction.
Mohamad said the online system was an effective medium for the public to get “in touch” with their local authority.
“The economic growth in the area has to be complemented with an excellent delivery system and I hope the e-PBT would be able to aid MPN in its quest to be more efficient.
“Public complaints should not be viewed negatively as the feedback is necessary in improving the facilities and services of the local authority,” he said.
Mohamad said the system would also come in handy as there were plans to merge MPN and Seremban Municipal Council following the state government's decision to turn Seremban into a city by September 2009.
He said since Nilai was experiencing rapid development following efforts to turn it into an educational and bio-technology hub, it was only proper that a more efficient public delivery system be put in place.
“Also since Nilai covers a huge area, it would save people the time and money to come all the way here,” he added.
Mohamad later handed out awards to the council's best employees for 2007.
He also gave cash rewards to the children of MPN employees who did well in the UPSR, PMR and SPM examinations.
Those who did well in the UPSR got RM100 each, PMR (RM200) and SPM (RM300).
